Jazzingo

Installer - "Connection Error - Please check your internet connection and try again"

Recommended Posts

Hey Overwolf users. I'm just getting into a clan on a game that uses Teamspeak 3 as their main communications, and so I decided to attempt to download the Overwolf TS3 Overlay. I have tried installing the Overlay through the Teamspeak Click-Widget-Thing, Installing the .exe that you get from the App List on Overwolf.com, and tried just installing regular Overwolf. All three give me an error that says "Connection Error - Please check your internet connection and try again" with a "Got It" button to click that just sends me back to the beginning of the installer about 1 minute after clicking "Install". I've tried wiping my local files, program files, white-listing, turning off my firewall completely, disabling and enabling my connection, nothing works. My log files will be below.

Log.rar

Share this post


Link to post
Share on other sites

Hey @Jazzingo

Thank you for reaching out :)

Seems like the installer couldn't determine which version of Overwolf to install, let's wipe everything out and use a manual installer.

First, head to your control panel to uninstall Overwolf. (If you have nothing Overwolfish there, skip next)
Once you finish uninstalling it, head to C:\Program Files (x86) and see if you have an Overwolf folder (you shouldn't), and proceed to do the following:

  1. Use the Windows search (press the Windows key + R).
  2. In the "Search" bar type: %localappdata% and hit OK.
  3. Delete the Overwolf folder.

Then use this direct Overwolf download. Once you download that installer, follow these instructions to create a shortcut for Overwolf on your desktop:

  1. Use the Windows search (press the Windows key + R) 
  2. Enter C:\Program Files (x86)\Overwolf and press enter. 
  3. Right-click on the OverwolfLauncher.exe and create a shortcut to put on your desktop. 

Please let me know if you need any further assistance!

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now