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How to: Sending Logs

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For Windows 10

  1. Press Windows key + R OR use the “Find” button.
  2. Type in %localappdata%
  3. Press enter.
  4. Enter a folder named “Overwolf”.
  5. Inside the Overwolf folder there is the Log folder.
  6. Using a program like 7Zip, Winzip or winrar (both have free versions) create a .rar file of the Logs folder.
  7. Attach the file you just created to your support email.

For Windows Vista/7/8.1

  1. Click the Windows “Start” button.
  2. In the “Search” bar type “%localappdata%” without the quotation marks. Press enter.
  3. Search for a folder named “Overwolf”.
  4. Inside the Overwolf folder there is the Log folder.
  5. Using a program like 7Zip, Winzip or winrar, both have free versions, create a .rar file of the Logs folder.
  6. Attach the file you just created to an email and send it to Support@Overwolf.com.

When sending an email to Support@Overwolf.com please include the following details:

  1. Your forum name.
  2. A link to your forum post.
  3. A short description of your issue.
     

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Here is an explanation on how to send your Logs folder to us:
 
For Windows Vista/7/8
  1. Click the Windows �Start� button.
  2. In the "Search" bar type "%localappdata%" without the quotation marks.
  3. Inside the Overwolf folder there is the Logs folder. 
  4. Using a program like 7Zip, Winzip or winrar, both have free versions, create a .rar file of the Logs folder.
  5. Attach the file you just created to your post or email it to Support@Overwolf.com.
 
For Windows XP
  1. Click the Windows �Start� button.
  2. Using the "Run", type "%localappdata%" without the quotation marks.
  3. Inside the Overwolf folder there is the Logs folder. 
  4. Using a program like 7Zip, Winzip or winrar, both have free versions, create a .rar file of the Logs folder.
  5. Attach the file you just created to your post or email it to Support@Overwolf.com. 
 
In both cases please remember to put in your email:
  1. Your forum name.
  2. A link to your forum post.
  3. A short description of your issue.

 

There seems to be alot of logs now cuz it crashed many times. Just need 1 log right?

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There seems to be alot of logs now cuz it crashed many times. Just need 1 log right?

 

just .zip or .rar the whole Logs folder. We can use it all and look at everything, the more info the better!

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so uh...does this mean you guys wont reply unless i make a topic? because that means i wasted over a week waiting for a response.....

 

Hey there!

 

Did you send your logs to Support@Overwolf.com? If so, then they'll answer you through email. A forum thread is just another way to get support. 

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"localappdata" search not bringing any overwolf folder

 

no over wolf log file found in the above, means I have no problem?

Problem: intense flickering of both OW and TS3 overlays, I've just spent the last 7hrs trying to find something (anything) about this. No luck.

 

*removed*@*removed*.com

my pc; i7 4790k (water cooled), asus sabertooth mark 3 MB, gygabyte gtx 770 oc x2 in sli, crucial 500gb ssd in raid 0, runs all games in ultra (beautifully)

Edited by Jonas
Removed your email for your personal privacy

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"localappdata" search not bringing any overwolf folder

 

no over wolf log file found in the above, means I have no problem?

Problem: intense flickering of both OW and TS3 overlays, I've just spent the last 7hrs trying to find something (anything) about this. No luck.

 

*removed*@*removed*.com

my pc; i7 4790k (water cooled), asus sabertooth mark 3 MB, gygabyte gtx 770 oc x2 in sli, crucial 500gb ssd in raid 0, runs all games in ultra (beautifully)

When searching, remember to include the percentage character (%) - otherwise the folder won't show up. 

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somebody answer me?

 

Hey there Gelonoid,

 

Let us try to do a clean sweep and re-install it. First, head to your control panel to uninstall Overwolf. Once you finish uninstalling that, head to C :\Program Files (x86) and look to see if you have an Overwolf folder (you shouldn't), delete it if you do. Then do the following:

  1. Click the Windows “Start” button.
  2. In the "Search" bar type "%localappdata%" without the quotation marks.
  3. Click the "Local" folder.
  4. Delete the Overwolf folder.

Then use this direct Overwolf download.Once you download that installer, follow these instructions to create a shortcut for Overwolf on your desktop:

  1. Use the Window's search (press the Windows key + R) 
  2. Enter C :\Program Files (x86)\Overwolf and press enter. 
  3. Right click on the OverwolfLauncher.exe and create a shortcut to put on your desktop. 

Waiting for an update :)

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Hey there Gelonoid,

 

Let us try to do a clean sweep and re-install it. First, head to your control panel to uninstall Overwolf. Once you finish uninstalling that, head to C :\Program Files (x86) and look to see if you have an Overwolf folder (you shouldn't), delete it if you do. Then do the following:

  1. Click the Windows “Start” button.
  2. In the "Search" bar type "%localappdata%" without the quotation marks.
  3. Click the "Local" folder.
  4. Delete the Overwolf folder.

Then use this direct Overwolf download.Once you download that installer, follow these instructions to create a shortcut for Overwolf on your desktop:

  1. Use the Window's search (press the Windows key + R) 
  2. Enter C :\Program Files (x86)\Overwolf and press enter. 
  3. Right click on the OverwolfLauncher.exe and create a shortcut to put on your desktop. 

Waiting for an update :)

Nothing...

"Failed to start  application"

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